What people say . . . “We developed a fair resolution.”  “Very helpful.  In mediation, we were asked the same questions we deal on the phone, but we are able to laugh through it.  On the phone, we argue.”  “Mediation helped open up communication, and I could get my point across.”  “Mediator helped me ‘vent’ without criticizing the other person.”  “Mediator was fair and neutral,…and we could handle this outside of court.”